FonoSIP.com
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FAQ

Can I make free phone calls ?

Yes, all IP to IP calls are free! Recommend the service to your friends and talk to them free even if they are in different countries. Registration is free, the account is created instantly.

Reasons to use FonoSIP.com VoIP tecnology:

  • Price of the call. In most cases it is much more cost effective. In some cases it is free.
  • Convenience. You may use your address book. You can call while shopping on-line. You can receive calls to your home phone number while you are traveling. And so much more....
  • Features. Call forwarding, transfers, conferencing are on your fingertips.
  • It is open, we peer with most SIP networks, and also exchange ENUM calls. Which means you can make more free calls.
  • You can call to/from Skype also
  • It is cool!

    Can I call to regular phone lines or mobile phones ?

    Yes, but you need to add credit to your account. Calling rates are very low.

    Can I use the service in any country ?

    Yes in any country.

    Do you provide technical support ?

    Yes we provide email technical support. Answer times are 1 business days, on average.

    What are the minimum system requirements for a softphone ?

    To run the xten or counterpath x-lite softphones, you need a computer with Processor: Pentium II 400 or faster Memory: 64MB RAM or better. In addition you can use a wide range of hardware VoIP SIP adaptors and phones.

    What type of internet connection do I need?

    Broadband is required for the FREE X-Lite client. For dial-up users, G.729 compression is required and is delivered through the commercial version of the Xten Softphone X-Pro. Or any other SIP phone that supports G729.

    Why use SIP ?

    SIP has many advantages over propietary solutions such as Skype and others. Many more phones support it, including GSM and WIFI phones. And you have the option of using the best compression codec available, which is G729

    Do I need computer speakers and a microphone?

    If your PC has a sound card installed, then all you need are your computer speakers (internal or external) and a PC microphone (internal or external). However, a computer headset with microphone should be used and is strongly recommended to avoid echoing.

    What kind of headset should I use?

    You need a computer headset, not a telephone headset. A computer headset has two separate connectors - one for the microphone, and one for the speaker (some newer headsets connect via USB, which are very good). Also make sure that the headset has a microphone.

    Free washington state number

    Free washington state DID number.
    If you get a message "already have an account"
    Check your ipkall account here http://phone.ipkall.com/ipphone http://phone.ipkall.com/ipphone/forgot.asp

    Testing the Service

    To test the service dial 393613 for an echo test (A service in the USA that test the quality / latency of your connection). Also dial 555, 411, 393514, 8004.

    Or dial one of the Service Numbers

    Troubleshooting - My phone can not log in

    If the phone fails to login, or get one way audio, please take the time to double check your configuration as above.
    If everything appears to be correct, the problem may be your firewall
  • If you are running XP, try disabling the built in firewall.
  • If your router/firewall suports DMZ, put your hardware phone in the DMZ area
  • If you have an external firewall try opening SIP ports
    SIP signalling ports (UDP) = 5060 - 5061
    DNS port (UDP) = 53
    TFTP port (UDP) = 69
    RTP/RTCP ports (UDP) = 10000 - 30000

    Mode details on Router/Firewall SIP Troubleshooting
    http://www.fonosip.com/english/trouble.html

    Troubleshooting - Voice Quality

    If you experience low voice quality make sure:
  • Your SIP phone is configured to use codec G729 as priority one
  • Your local internet connection is not congested by a large file download. In that case you can improve your network with an intelligent switch such as the Encore 8 port with 1 VoIP Port NHG08. Or Linux LiveCD Router which also can prioritize UDP VoIP packets

    Troubleshooting - Firewall blocked ports

    If sip ports are blocked by a firewall you may be able to go around it by using a ssh tunnel. see details at
  • SSH Tunnels
  • HOWTO: Secure Internet Access using a PuTTY Tunnel and Linux LiveCD Router
  • SocksCAP HowTo

    Or you can use a PPTP tunnel service such as https://www.relakks.com/ It will tunnel your connection and give you an swedish public ip. Thus avoiding firewall or nat issues.

    Se corta la conexión con FonoSIP.com desde fibertel argentina

    Ocasionalmente se corta la conexión con FonoSIP.com desde fibertel, sobretodo los fines de semana. Aparentemente fibertel confunde FonoSIP.com con un servicio p2p, y durante periodos de alto trafico filtra el puerto 80 y todos los puertos udp hacia FonoSIP.com. Por favor envie un email de queja a atencionalcliente@fibertel.com.ar. O contrate un proveedor internet mejor :)
  • My FonoSIP.com Account
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    FonoSIP.com. We provide Internet phone service with free Internet calling and unlimited US, Canada, Europe and World plans. We offer prepaid phone service using our voice over IP system and an analog telephone adaptor. The solutions are designed for home phone service, business phone service, call shops and cyber cafes. FonoSIP.com supports Xten / Counterpath SIP softphones and Internet telephony equipment such as Sipura 2000, Sipura 3000, Cisco 186, Linksys PAP2, RT31P2, WIP300. D-Link DVG-1402SL, UTstarcom F3000. Nokia E60 E61i N70 95. Symbian OS. Windows Mobile. Palm Treo, Pirelli Dualphone, Twintel, T-Mobile Dash. We also support Asterisk PBX, TrixBox and offer VoIP PBX software for businesses, resellers, ITSPs and campus applications.